Refund policy

At PORTATRAY, we stand behind the quality of our products because your satisfaction is our priority. Purchases can be returned, refunded, or replaced within 30 days of purchase if damaged or due to a fault of PORTATRAY.

Customized products are only eligible for return with special approval from PORTATRAY. (Please measure twice before ordering to ensure the perfect fit for your pet’s needs.) Accurate measurements help us create products that fit correctly and serve you well.

We are proud to offer a lifetime manufacturer defect warranty on all stainless steel products. Our commitment to quality ensures that you and your pets receive only the best. If you have any concerns, please reach out—we are here to help!

Your satisfaction and the well-being of your pets are our top priorities!

Owner : Steven Zook